Common Online Software Problems
1️⃣ Login or Access Issues
- Possible Causes:
- Password or account reset needed
- Two-factor authentication failure
- Platform maintenance or outages
- What to Do:
- Use the “Forgot Password” option
- Check the platform’s status page (many SaaS tools have one)
- Try logging in from a different device or browser
2️⃣ Email Delivery Failure (SendGrid, Mailgun, etc.)
- Possible Causes:
- Exceeded daily sending limits
- Authentication error (SPF, DKIM, DMARC not set up correctly)
- Email templates or payload errors
- What to Do:
- Review your email logs or dashboards
- Check your DNS records (SPF, DKIM, DMARC)
- Test with plain-text emails to isolate the problem
3️⃣ API Errors (OpenAI, Automation Platforms, etc.)
- Possible Causes:
- API key expired or revoked
- Exceeded usage limits or quotas
- Changes in the API version or structure
- What to Do:
- Re-enter your API key or generate a new one
- Check usage reports for rate limits or monthly quotas
- Review the platform’s API documentation for recent changes
4️⃣ Automation Failures (Zapier, Make, etc.)
- Possible Causes:
- Connected accounts were removed or permissions changed
- Trigger conditions no longer match
- Third-party apps updated their API or security rules
- What to Do:
- Reconnect and reauthorize integrations
- Test each step of your automation
- Review task history for detailed error logs
5️⃣ Data Sync or Reporting Issues
- Possible Causes:
- Disconnected data sources
- Filters or segments misconfigured
- Platform bugs or delays
- What to Do:
- Check all connections and integrations
- Re-run reports or clear cached data
- Contact the platform’s support if it persists
When Should You Reach Out for Help?
If you’ve tried the steps above and things still aren’t working, it’s time to get help. I can assist with troubleshooting, setting up new online software tools, or managing integrations.
Online Software Emergencies
If your email system, AI integration, or automation platform is completely offline or you’re facing urgent SaaS tool failures, visit the Emergency Section for immediate support.