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Isaac J. McGinnis
Front Desk Supervisor | AI Developer | Environmental Scientist Boston, MA | (717) 315-2053
Summary
Detail-oriented Front Desk Supervisor, AI Developer, and Certified Medical Professional with 7+ years of experience in hospitality, technology solutions, and healthcare. Specializes in luxury guest service, AI integrations, CRM development, and custom business solutions. Currently pursuing a Bachelor of Science in Environmental Science with minors in Philosophy/Law and Secondary Education at UMass Boston.
Passionate about combining hospitality, technology, and education to improve client and guest experiences.
Work Experience
Front Office Supervisor / Manager on Duty
The Iris Hotel Boston | May 2025 – Present
- Supervising front desk operations for a luxury boutique hotel in Boston.
- Training staff in luxury service standards and handling VIP guest relations.
Front Desk / Host
The Beacon Hill Hotel and Bistro – Boston, MA | Oct 2024 – May 2025
- Managed check-ins, reservations, and restaurant guest seating.
- Trained new staff on front desk and hosting operations.
Front Desk Agent / Manager on Duty
Wyndham Hotels & Resorts – Hershey, PA | Aug 2022 – Aug 2024
- Oversaw front desk operations, reservations, and guest support.
- Trained new agents in property management systems and guest service standards.
Chat Agent
The Reynolds and Reynolds Company | Jan 2022 – Mar 2022
- Assisted car dealerships via Gubagoo Live Chat with sales leads and customer support.
Certified Nursing Assistant (CNA)
BeeHive Homes Assisted Living | Sep 2021 – Jan 2022
- Provided patient care and supervised staff in assisted living facilities.
Customer Service Representative
FCR | Apr 2021 – Sep 2021
- Assisted clients with PPP loans and fraud prevention through inbound support.
Front Desk Agent / MOD
Hilton Hotels (Springwood Hospitality) | Jun 2019 – Apr 2021
- Managed front desk operations across multiple Hilton properties.
- Helped open the Tru by Hilton Hershey location.
Certified Nursing Assistant
Benefis Health System | Jan 2018 – Aug 2018
- Monitored patient vitals, assisted with care plans, and maintained medical records.
Education
University of Massachusetts Boston – Boston, MA
Bachelor of Science in Environmental Science Minors: Philosophy & Law, Secondary Education Expected Graduation: May 2027 | 13 Credits Completed
Unity Environmental University – Unity, ME
BS Environmental Science (Transferred) August 2020 – May 2024 | 48 Credits Completed
Licenses & Certifications
- CNA – Montana, Massachusetts, Maine
- Patient-Centered Dementia Care Certified
Technical Projects & Portfolio
Custom Web App
- Built a Thumbtack-style platform using WordPress & full-stack development.
AI Deployment
- Deployed custom AI chat systems, knowledge bases, and data pipelines for local businesses.
AI Platforms Integration
- Built front-end systems using LLM APIs (both open-source and commercial).
Business Website Design
- Created websites for local small businesses and large enterprises.
- Assisted in contract negotiations for tech services.
Personal Website
- Developed a custom online resume and service platform using WordPress.
Non-Profit Tech Assistance
- Supported Gemma’s Angels with website management and tech solutions for volunteer coordination.
Skills
- Hospitality Management: Luxury Service, Guest Relations, Staff Training
- Technology & AI: LLM Integration, AI API Development, SaaS Tools
- Web Development: WordPress, Custom Web Apps, CRM Builds
- Operations & Sales: Contract Negotiation, Marketing Funnels, Upselling
- Medical: CNA Patient Care, Dementia Care, Healthcare Support
- Education & Research: Environmental Policy, Curriculum Development
Interests
🌍 Traveling | 🧑🌾 Gardening | 🏫 Learning | 🆘 Helping Others
If you want, I can convert this into a PDF, Word Doc, or help you create a Notion or web-based resume. Let me know!