What Counts as a Software Emergency?
1️⃣ Total System Failure
- Your software won’t load
- Your team is locked out of critical tools
- Customer-facing systems are offline
2️⃣ Data Loss or Corruption
- Customer records, orders, or bookings are missing
- Files or transactions aren’t saving properly
- Databases are showing errors or “cannot connect” messages
3️⃣ Security Breach or Hack
- Unauthorized users have gained access
- Data is leaking or compromised
- Suspicious code or malware is detected
4️⃣ Mission-Critical Integrations Broken
- Payment gateways have stopped working
- APIs between tools are failing
- Automations are stuck, causing business disruption
What Should You Do First?
1️⃣ Don’t Panic—Document the Problem
- Write down what happened and when
- Take screenshots or screen recordings of the issue
- Note any error codes or messages
2️⃣ Avoid Making Unplanned Changes
Don’t start guessing or disabling things unless you’re certain—it could make the situation worse.
3️⃣ Check for Platform-Wide Issues
If you’re using a hosted software product, check:
- Status pages of the provider (AWS, Google Cloud, etc.)
- Company social media for announcements
Need Immediate Software Support?
If your system is down or you’re facing an urgent software failure, visit the Emergency Section for direct help.